商务沟通(英文版)
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Leavitt and Mueller (1951) support the view that feedback increases the accuracy of themessage in the communication process. Although feedback increases the amount of timeneeded to send the message, both sender and receiver need feedback. Senders check that thereceivers understanding of the message is correct by asking the receiver to rephrase what hasbeen said and indicating their agreement or disagreement. Feedback is important to the senderbecause it lets them determine how the message is being re...