在每个指标旁边,我们都标注了“如何衡量是否达到目标?”
下面用人事副经理的举个例子:
主题及占比 你的目标? 如何衡量是否达到目标?
员工团队;45%
To be in line with the IHG Human Resources objectives
1. Deliver Employee satisfaction target:
on target: 76.5%
ahead of target: 78.5%
2. Develop Great Talents
Coach&mentor next level talent to move ready or transfer within the year (2 staff)
3. Implement Heart of the House Progamme, according to IHG Global/brand standard Hotel Solution
4. Develop new trainee who can work at least 10 months
5. Implement all IHG program, like performance program, PDP etc.
宾客体验;25%
Deliver HeartBeat targets
Comply with Hygiene requirements
1. Reach ''Overall Satisfaction' score as per following target:
KPO3:79.7 KPO4:80.3 KPO5:80.9
2. Reach 'Recommend to others' score as per following targets:
KPO3:83.6 KPO4:84.1 KPO5:84.7
3. Reach 'Great Brand" target score as per following targets:
KPO3:81.1 KPO4:81.7 KPO5:82.3
1. Implement hygiene checking and report process
企业责任;10%
Comply with IHG's ''Responsible Business' requirements
1.Compliance to QEM IHG Brand Safety standards
2. Support and participate in hotel charity programmes involving other department.
3. Keep updated on labor law and related, implement timely new standard and regulation as well as inform all concerned people.
财务回报;20%
Control cost
1. Maintain the Manning guide and labour cost to the right level without reducing quality or operation.
2. Staff turnover rate below 40%
3. Actively use the HR management system for payroll, vacation, extra day off control
4. Tight control of staff can****** food cost below budget.
5. Energy s******ing (staff can******-gas, water, electricity, steam; back office-turn off the lights, recycle ****** using and so on)